Terms of Service

1. Terms

By accessing the website at https://makeupandmane.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Booking with Makeup and Mane

When making a service booking, Makeup and Mane Limited act as a booking agency for our self-employed artists, stylists and therapists. Our contract with you is limited to the provision of use of our website. The professional you book with is solely responsible for providing the services booked, and your contract is directly between the professional and yourself. Makeup and Mane Limited is not included in this contract, and yourself and your professional are responsible for any taxes associated with your booking and service.

Professionals operating within the Makeup and Mane team have been subject to vetting and screening processes, but we cannot guarantee the accuracy of these processes or any information uncovered as a result of these processes. By using our services you acknowledge that it is your responsibility to exercise caution when interacting with individuals who are not known to you.

Bookings can be made online via our booking system, via email, message or phone. When using any means of contact to make a booking, you accept that it is your responsibility to ensure the information you are providing is correct and true.

When using our booking system, you will select the artist you wish to book with, and you will receive an email confirming your selection. Please note that this is not confirmation of booking acceptance. Your professional must accept your booking request before the booking process is complete. Only at the point that confirmation has been sent to you by the artist is your contract with them formed.

By accessing our website, you agree that you will not seek to book with any Makeup and Mane professionals outside of our website, including any other sites and apps owned or published by us for the duration of this agreement, and for 6 months thereafter.

3. Pricing

All Makeup and Mane professionals are self employed, and therefore set their own service prices. Makeup and Mane employs a minimum price per service to maintain industry standards, but does not cap the price set per service for any treatment. If you wish to tip your professional you may do so at your own discretion.

4. Promotional Codes

Promotional codes entitle the user to the discount as stated within the promotion. Promotional credits may be withdrawn at any time if they are deemed to have been misused by the customer, and the account may be closed.

5. Cancellation Policy

If you cancel or a confirmed booking at least 2 weeks before the appointment is due, you will receive a refund for the total remaining booking. If you cancel within at least 1 week before due date you will receive a 50% refund of your total booking. Any cancellation made with under 1 weeks notice will not be refunded. You can cancel a confirmed booking by emailing support@makeupandmane.com.

For bookings made within 1 week of the service being completed, you have 1 hour to cancel your appointment by email to receive a refund. Cancellations made after this 1 hour period will not be refunded.

You may request to reschedule your appointment, but this cannot be guaranteed. Please contact your professional directly and they will do their best to accommodate your request. Should your request to reschedule not be possible, the above cancellation policy applies.

If you fail to attend your appointment you will not be refunded. Your professional will wait up to 10 minutes after your scheduled time before this is considered to be a ‘fail to attend’. Please contact your professional directly if you are due to be late for your scheduled appointment, and our team will accommodate you as best they can. Please note that this cannot be guaranteed, and that if you exceed the 10 minute late time, even if you have informed your professional that you will be late, you will not be entitled to a refund.

We reserve the right to cancel your appointment at any time without reason or notice.

Terms of Product

1. Product Purchases

When purchasing goods from Makeup and Mane, you have the right to cancel your order by emailing us at support@makeupandmane.com. If your order has already been processed, you can return this to us within 14 days for a full refund. We will always endeavour to fulfil your order, but if for any reason we are unable to you will be issued with a full refund.

2. Delivery

Product deliveries can be made within mainland UK and Northern Ireland, this will be specified at time of checkout. We do not currently deliver outside of the UK and Northern Ireland, but please do check back in as we may expand our service area in future.  

Other Terms and Conditions

1. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Makeup and Mane's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    1. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    1. attempt to decompile or reverse engineer any software contained on Makeup and Mane's website;
    1. remove any copyright or other proprietary notations from the materials; or
    1. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Makeup and Mane at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

  1. The materials on Makeup and Mane's website are provided on an 'as is' basis. Makeup and Mane makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Makeup and Mane does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Makeup and Mane or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Makeup and Mane's website, even if Makeup and Mane or a Makeup and Mane authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Accuracy of materials

The materials appearing on Makeup and Mane's website could include technical, typographical, or photographic errors. Makeup and Mane does not warrant that any of the materials on its website are accurate, complete or current. Makeup and Mane may make changes to the materials contained on its website at any time without notice. However Makeup and Mane does not make any commitment to update the materials.

5. Complaints

To contact us regarding a complaint relating to any product, service or engagement with Makeup and Mane Limited, please email us at support@makeupandmane.com or write to us at International House, 142 Cromwell Road, London, SW7 4EF. If you wish to complain about a service you have received, you must do so within 7 days inclusively of your service having being completed. Any complaints made outside of these 7 days may not be eligible for financial compensation. By sending a complaint to us, you acknowledge that this information, along with your personal details may be shared with third parties in relation to your complaint.

6. Links

Makeup and Mane has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Makeup and Mane of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Makeup and Mane may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

These terms are effective as of 28th March 2020.


For my wedding hair and make-up I was assigned to be with Rhiannon from Makeup and Mane. I couldn't be more happy with how both the trial and the day itself went. Rhiannon is so friendly that she puts you at ease instantly and, it's very rare for me to say this, I felt pretty! On the day itself I was outside in the wind and rain after the ceremony but neither my hair or make-up budged at all. I'm very happy with all the communication received from Rachel and Rhiannon and would recommend them to everyone. 10/10! ★★★★★Chloe O.
Photograph of Chloe O.

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